RP Hotels Top Survey on Customer Satisfaction

Friday, December 09, 2005

Philippine hotels offer no less than the best services.

This is the result of the latest survey posted at ehotelier.com, the most
popular website for tourism and hotel executives.

Based on the Market Metrix Hospitality Index, which covered 35,000 in-depth consumer interviews, the Philippine hotels ranked number one with a score of 89.9% in the list of non-US hotels that deliver premier level of contentment to guests.

Other countries included in the top five list and were also given
acknowledgement for delivering memorable hotel experience are Brazil
(88.9%), Greece (88.3), Singapore (87.9%), and South Korea (87.5%).

Among the categories, in which Philippines topped, were “Friendliness of
reservation agent,” “Efficient check-in,” and “Employees’ ‘can-do’
attitude.”

The survey examined how countries, hotel brands, and guests differ across the global hotel industry. It likewise covered airline and car rental
companies.

Tourism Secretary Ace Durano stated, “The outcome shows us a fascinating glimpse of what Philippine tourism is all about. It only goes to prove how we put high premium and value to all our visitors. There is always the commitment to give leisure and business travelers superior overseas experience when they are in the islands.”

This interesting development is being associated to the consistent growth
rate of tourist arrivals that the Philippines has been receiving,
specifically from the North American region, which has posted an increase of 11.9% based on the latest statistics ­ from last year’s 396,185 travelers to 2005’s 443,184 for the period of January to September. The arrivals from the United States remain to be the country’s top source market.

Courtesy of:
WOW Philippines [http://www.wowphilippines.ph]